Airport Operations Diploma

The Airport Operations Diploma Programme is designed to expose participants to all the facets of activities associated with an airport from airside operations and landside to terminal operations, and equip them with key knowledge and tools necessary to proactively address the essential operational and business needs of 21st century airports.

The course will benefit various airport, CAA and ground handling employees and other airport service providers such as:

New employees who are responsible for landside, terminal or airside operations that need to get a sound understanding of the airport’s complex functions;

Current staff who would like to enhance their knowledge of overall airport operations and complex relationships in providing world class customer service;

World Business Partners looking for a global understanding of the airport business;

New employees who are responsible for landside, terminal and airside operations that need to get a sound understanding of the airport’s complex functions;

Current staff who would like to enhance their knowledge of overall airport operations and complex relationships in providing world class customer service;

Job seekers interested by the airport industry’s career opportunities.

To achieve the Airport Operations Diploma candidates must successfully complete the following courses.

The Airside Operations course provides participants with a broad understanding of airside operations at an airport. Participants will develop an understanding of the various components of Airside Operations and how these components interact with each other to form an operational system.

The Terminal and Landside Operations course will teach participants how to optimize airport terminal and landside operations to provide a positive passenger experience in harmony with security requirements and revenue generating activities.

The Airport Business Operations course will provide participants with an understanding of airport business operations including economic and regulatory principles, how airports are organized and the process of strategic, master and operations planning.

Gain knowledge about the multiple operational and business functions of airports

Acquire the tools to apply your knowledge and skills to your airport environment

Know the history of aviation and understand the role airports play in the economy

Discover the various airport customers and partners

Gain knowledge about the multiple operational and business functions of airports

Acquire the tools to apply your knowledge and skills to your airport environment

Operational functions of the airport

Rescue, fire fighting and other support services

Airport issues and challenges

The future of airports

Technological developments